Privacy Policy
The short version. We collect what we need to run repairs at your rentals: your account details, your properties, the repair requests, and the people involved in each job. We don't sell your information or use it for ads. Card payments are handled by Stripe, so we never see your full card number. You can ask us to see, fix or delete your information any time.
Who we are
PropOS ("PropOS," "we," "us") makes maintenance software for rental properties. This policy covers our website, the PropOS app, and the texts and emails we send.
What we collect
Your account. Your name, email address, phone number and password. Passwords are handled by our sign-in provider (Amazon Cognito); we never see them.
Your properties and leases. Addresses, rent amounts you enter, leases you upload, and the terms you confirm.
Repairs. What tenants report, their answers to follow-up questions, photos and videos, quotes, appointment times, contractor job reports and before-and-after photos, and the history of each job.
Other people involved in a repair. Landlords add tenants and contractors. We keep their names and contact details so we can send them job details, times and updates. If you add someone, you confirm you're allowed to share their information with us and that they've agreed to get texts.
Billing. Stripe processes payments. We keep your plan, subscription status and the Stripe customer ID, never your full card number.
Feedback and applications. What you send through our feedback or contact forms, or an earlier tester application.
Automatically. Your IP address, browser type and the date and time of requests, kept to secure the service and prevent abuse. We don't use advertising cookies, tracking pixels or analytics tools. The site loads fonts from Google Fonts, so Google receives your IP address and browser details when a page loads.
Please don't put sensitive details like Social Security numbers, bank details or health information in requests or messages.
How we use it
- To run each repair: work out the likely problem, get quotes, check your lease, schedule the visit and keep a record
- To send automated texts and emails about repairs, appointments and your account
- To bill your subscription and handle cancellations
- To improve PropOS, keep it secure and prevent abuse
- To follow the law and respond to lawful requests
PropOS uses AI models to read requests, suggest likely causes and read leases. We use them only to provide the service to you, not to advertise to you.
Who we share it with
We don't sell your personal information, and we don't share it for targeted advertising. We share it only:
- With the other people on a repair. A contractor gets the job details, photos, the property address and a contact for access. Your tenant sees the status, times and, after you decide, the lease wording that applies.
- With service providers who run parts of PropOS for us, only to provide their services to us: Amazon Web Services (hosting, storage, sign-in and AI processing), Stripe (payments), Twilio (texts), our email provider, and Thumbtack when you ask for quotes from new pros.
- With authorities when the law requires it, or to protect the safety, rights or property of people or PropOS.
- With a buyer or successor if PropOS is merged, acquired or sells its assets. This policy would still apply.
Where it's stored and how we protect it
Your information is stored on Amazon Web Services servers in the United States, encrypted in transit and at rest. Access is limited to the people who need it to run PropOS. No system is perfectly secure, but we take reasonable steps to protect your information.
How long we keep it
We keep your account and repair history while your account is open, so you have a record of every job. After you close your account, we delete or anonymize it within 90 days, except what we must keep for taxes, billing, disputes or the law. Records of consent to texts may be kept longer when the law requires it.
Your choices
- Texts: reply STOP to any PropOS text to stop texts to that number. Reply HELP for help.
- Emails: account and repair emails are part of the service; marketing emails, if we send any, have an unsubscribe link.
- See, fix or delete your information: use the form below. We'll confirm the request came from you and reply within 30 days.
We honor these requests for everyone, wherever you live.
Do Not Track
We don't track you across other websites, so there's nothing for a Do Not Track signal to switch off.
Children
PropOS is for adults. You must be 18 or older to create an account, and we don't knowingly collect information from anyone under 18. If you think a minor sent us information, tell us and we'll delete it.
Changes to this policy
If we change this policy, we'll update the date at the top. If a change is significant, we'll email account holders before it takes effect.
Contact us and privacy requests
Use this form for questions or to ask us to show, correct or delete your information, or to stop contacting you.